Step 1 – On the day your company wishes to upgrade, admins should send an email with a link to the TPx Webex activation site to all users. You do not need to activate for each device. After a user establishes their Webex credentials through this one-time process users can log into Webex on any device the application has been installed on. The activation of Webex is a one-time process all users complete for themselves. If users have access to the application prior to the upgrade, they may inadvertently create a free Cisco Webex account that will need to be deleted and will slow the activation process.ĭownload the MSI file from Cisco What will the Upgrade Process Look Like? If this is the case in your organization, in order to make the upgrade process seamless, TPx recommends pushing the application the night before or morning of the upgrade. The native Webex application does not require administrative credentials to install on a device, but we know that companies focused on security may have IT policies that do require administrative credentials to install any application.

Ensure your users either already have Webex pre-loaded on their PC or Mac or they have the appropriate level of local administration credentials to install Webex on their computer, themselves.

Users who do not know their password should have them reset by your internal administrator before attempting to upgrade. Many users forget their credentials after checking the box to have UCx remember them for automatic log in.

Ensure all users know their current UCx username (typical format is: ) and password as these are required to activate Webex.

Ensure all users are aware chat history will not migrate from UCx to Webex.

Make sure all your users know it’s coming.

Before You Upgrade, Please Make Sure to Complete the Following: No more email forwarding or lost attachments, just upload to the space to give everyone access.

Share files, share links, chat, and know that all participants can view and access all documents within that space. Don’t just chat, collaborate with persistent spaces.

Webex teams install for all users